Disclaimer

01AI-generated content

Conversations on Character.AI are produced by large language models trained on broad text corpora. Replies are creative outputs designed to feel natural — they are not statements of fact, official positions, or transcripts of real people.

Treat what a character says as a piece of fiction: useful for inspiration, brainstorming and roleplay, but never as a definitive source for any real-world decision.

02Accuracy of information

While we work to keep our characters knowledgeable and well-behaved, the AI can occasionally produce information that is incomplete, outdated or simply wrong. Always verify important details — names, dates, prices, technical specifications — using reliable primary sources before acting on them.

03Not professional advice

Character.AI is not a substitute for qualified professional advice. Conversations on the platform do not constitute legal, medical, mental-health, financial, tax or any other regulated counsel. If you are facing a situation that calls for an expert, please consult a licensed professional in your jurisdiction. If you are in distress or in crisis, contact your local emergency services or a recognised helpline immediately.

04User interactions

Many characters on Character.AI are created and shared by other members of the community. We do not endorse, vet or guarantee user-generated content beyond enforcing our Terms of Service and community guidelines. Use your own judgement when engaging with unfamiliar characters and report anything that crosses the line.

05Third-party links

Character.AI may include links to websites, apps or services operated by third parties. We provide these links for convenience only and have no control over the content, privacy practices or security of those destinations. Visiting a third-party site is at your own risk and is governed by that site's own terms.

06Service availability

We strive to keep Character.AI online around the clock, but we cannot guarantee uninterrupted access. The service may be temporarily unavailable due to maintenance, software updates, network issues or events outside our control. Where possible, we publish planned downtime in advance and post real-time updates on our official social channels.

Specific features, characters or language interfaces may also be modified, suspended or removed without prior notice as we evolve the product. Reasonable advance warning will be given when changes affect paid features or stored data, in line with our Terms of Service.

07Age recommendation

Character.AI is recommended for users aged 13 and above (or the higher minimum age set by local law). Younger users should only access the service with the active supervision of a parent or guardian.

Some characters and roleplay scenarios may not be suitable for all audiences. Please use the in-product content controls to set boundaries that match your comfort level, and remember that you can mute, hide or report any character at any time.

08Contact

If anything in this disclaimer is unclear, or if you'd like to report content that appears to violate it, please email our legal team at [email protected]. For everyday product help, the support team remains the fastest route to a human.